SYSTEM MONITORING

System Monitoring Remote Access

These days, the success of your business depends on your IT infrastructure. With CYTEXONE, you don’t really need an in-house IT department. Our services are proactive, meaning we not only keep your network up and running, but running effectively and efficiently as to avoid problems all together.

CYTEXONE’s complete “managed services” package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.

Let us introduce you to the many features of CYTEXONE System Monitoring:

Quick Response

• CYTEXONE can monitor what issues are affecting your network, and will
  respond before they become critical – such as a server running low on memory
  
  
• Automatic alert dispatch to CYTEXONE guarantees a quick response to problems at your site
  
  
• Security Monitoring Alerts CYTEXONE on attempted network access by unauthorized users
  
  
• Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and spyware
  
  
• Extensive security reporting gives you a bird’s-eye view of your entire network’s security
  
  
• Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Remote Management and Communication

• CYTEXONE can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
  
  
• If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
  
  
• Network services monitoring and alerting (POP3, HTTP, FTP and others)
  
  
• This support does not slow down your network response time
  

Grow Your Business, Cut Costs

• Visits from CYTEXONE shift from fixing problems to cooperatively managing your network’s growth
  
  
• Maximize the life of existing hardware and minimize unnecessary expenses by reallocating existing resources to where they are needed most
  

Detailed Site Level Inventory

• Up-to-date hardware, software, and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

BY REQUEST:

• Graphical Performance Reporting
  
  
• Scheduled executive reporting, automatically generated and sent directly to your e-mail address
  
  
• Easy-to-understand graphical reports with “un/acceptable threshold” lines
  
  
• Makes capacity management and upgrade planning simple

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REMOTE ACCESS

Remote Access is generally defined as the ability to log onto a computer or network from a remote distance. A computer with a modem and connection (dial-up, DSL, Cable, wireless, or dedicated line) is a necessity for remote access. During remote access a user contacts a host server and logs on. The host then verifies user permission to access information after which the user is able to navigate the host system.

What can Remote Access do to help support my business?

CYTEXONE loves using Remote Access to fix any problems you may be experiencing on your computer, in your system, or on the network. This feature allows us to directly access your computer and check things out as if we were sitting right there with you. Of course, we never do this without your permission. Remote Access enables us to fix your problems on demand, without ever having to step foot in your office. Yes, of course this cuts costs tremendously.

What exactly happens with Remote Access?

Here’s the low down:

1. In the middle of your workday, you experience a problem with your computer, system, or network. Let’s say for example, you suddenly are unable to print from your workstation.
   
   
2. On your desktop, you click a connection to a CYTEXONE tech. If you don’t feel like doing this, you can email support, or give us a call.
   
   
3. With your permission, we log onto your computer as we sit snug in our own offices. You will notice that we take control of the screen when we start to move the curser around.
   
   
4. Remotely, we will diagnose what the problem is, and take the necessary actions to fix the problem immediately.
   
   
5. Then, we log off of your computer, you smile and continue business as usual, problem solved.

Key Features:

• On demand service and solutions
  
  
• Cut costs with the elimination, or near elimination of an in-house IT department
  
  
• Lessen downtime for your operations by addressing problems as they come up, and getting things back on track as quickly as possible
  
  
• Increase productivity. No more waiting around to get the job done when there is a glitch in the system.

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